Frequently Asked Questions (FAQs)

Application Requirements

Sydney Institute of Higher Education’s Scholarship Program is proud to award full-time scholarships of up to AUD $16,000 to eligible students from around the globe towards the cost of full-time tuition fees throughout the BBus (Acc) program. 

More information is available in the Scholarships Policy.

All enquiries regarding the application process for scholarships should be directed to [email protected]

You can apply for enrolment at any time directly on our website by clicking the Apply Now button

You will need to provide certified copies of your documents (such as transcripts of previous studies, English language test results, etc). 

Upon receipt, our enrolment team will promptly assess your application and advise of the outcome.

If you are an international student, it may be more convenient for you to use an agent to apply. You agent should also be able to certify your application documents.

To view a list of our authorised agents, please go to Agent List or email us at [email protected]Only the agents listed on our Agent List are authorised to represent the Sydney Institute of Higher Education. Sharing your information with these agents also shares it with us. 

Complete the online application form, accompanied by your transcripts from previous, English language test results, passport details and other relevant documents if applicable. 

It is important to attach all requested supporting documentation, otherwise your application could be delayed . Documents in languages other than English will need to be translated. All documents need to be certified as true copies of the originals.

Please review the English langue entry requirements on our website.

Further details are also available in the English Language Entry Requirements Policy

If you do not meet our language or academic entry requirements straight away, do not worry. We offer lots of different pathways and our preferred pathway provider is Australian Ideal College (CRICOS Provider Code 03053G).

Australian Ideal College provides English language programs at its campuses in Sydney, Adelaide and Hobart.

More information about Australian Ideal College is available on their website https://aic.edu.au/

Generally, it will take around 2 to 3 business days to issue the letter of offer and 3 to 4 business days to issue the Confirmation of Enrolment (CoE).

It is important to note that when lodging an application, all relevant fields in the application form should be completed and all relevant certified documents provided. If this is not done correctly, it can delay the assessment process.

Once we have assessed the application, we will inform you (or your agent) of the assessment outcome as soon as possible.

Conditional offer

We may choose to issue a conditional offer – this means that you may need to satisfy certain criteria before you can be issued with an unconditional offer. Please note that a COE cannot be issued against a conditional offer. 

More information is available in our Admissions Policy.

Academic Support

The Academic Support Program consist of 3 extra-curricular programs:

  1. English language support program
  2. Academic skills support program
  3. Mathematics skills support program

Each program is offered free-of-charge to all students and are designed to give you extra help in these areas, should you require it. The programs comprise:

  • weekly face-to-face workshops
  • online resources
  • personal consultations

Students can attend any of the workshops at any time during the semester.

To find out more about the programs, please visit Student Support or email our Academic Advisor at [email protected].

You can email Academic Skills Advisor Echo Oh ([email protected]) if you have any questions or if you would like to further discuss anything academic related. She is in the office Monday to Tuesday from 9:30am-5:30pm. You can also book a one-to-one appointment with her during those days.

The Academic Support Programs are not a mandatory course and though attendance may be taken, it does not impact your assessments and overall result.

You can book a one-to-one appointment with your Academic Skills Advisor by emailing [email protected] 

The workshops are held weekly during each semester on:

Monday 10:00am-11:00am (Academic Skills)

Tuesday 10:00am -11:00am (English language)

Tuesday 11:30-12:30 (Mathematics)

Each workshop has a separate link which can be found in the in the LMS at elearn.sihe.edu.au. To attend, just select the workshop you are interested in and click the “Join Class” link to open the online workshop in Teams. The workshops are also recorded and available in the Teaching Resources section in LMS.  

Each module consists of self-study tasks, workshops and voluntary one-to-one consultations that can be arranged between you and the Academic Advisor through email at [email protected].

A recording of each lecture does get posted on LMS at elearn.sihe.edu.au after its completion. This can be found inside each module.


To reserve your place, you will need to sign and return the Offer of Letter within 30 calendar days from the date of issue.

You are encouraged to accept the offer and make payment as soon as possible. Payment details are provided in your Letter of Offer.

Please ensure you allow enough time for your visa processing. Please note that some courses are quota based for which we highly recommend early acceptance.

Payment must be made using Flywire.  For more information please see https://sydneyinstitute.edu.au/payment/

We also accept credit card payments (Australian issued credit cards only) in person at our campus. We do not accept credit card payments over the phone or email.

IT Support

Please email our IT support team at [email protected]

Be sure to provide your name and your student identification number.

Upon enrolment, all students are provided with an Office 365 student email account. To access this account, go to https://outlook.office.com.

You will also be provided with an student email account in the following format:

[student ID][email protected]  – e.g. [email protected]

This is the email address where we will send all official correspondence regarding your studies.

Information about setting up your student email account across all your devices can be found under the Student General Resources > Student Orientation Session on the Student Portal.

You will be provided with a student computer account which includes a student email address and access to a variety of campus computing facilities and services, such as the wireless network, LMS and library resources.

Student ID Card

If you are a new student, whether you are studying on campus or remotely, you must Complete the online Student Enrolment Form and upload your photo, by clicking on this link.  

Once your photo has been approved, your ID card will be available for collection from Campus from Orientation Week. If you are studying remotely, you can collect your ID card when you are able to arrive on campus.

If you are a current student and require a replacement student ID card because your current card is lost, damaged or expired, take your current student ID card (if you have it), and some photo ID to the campus. You will be charged a replacement fee of $15.