BUS202 Professional Communication

Unit outline

Important Update: Our aim is to provide you with an optimal learning experience, regardless of how this unit is delivered. Teaching will be delivered in line with the most current COVID Safe health guidelines.  This may include a mix of online and face-to-face.  Please check the learning management system for announcements and updates. Thank you for your flexibility and commitment to studying with Sydney Institute of Higher Education. 
Enrolment modes: Year 2, Semester 1
Credit point(s): 12.5
EFTSL value: 0.125
Prerequisite: Nil
Typical study commitment: Students will on average spend 10 hours per week over the teaching period undertaking the teaching, learning and assessment activities for this unit.
Scheduled learning activities: 4 timetabled hours per week, 6 personal study hours per week

Unit description 

This unit covers communication theories and models that ensure information is transferred to audiences effectively. Students will engage in group work, write business reports and deliver oral presentations. Students are expected to apply their theoretical knowledge to develop their teamwork, critical thinking, problem-solving, planning and organising abilities and their skills in the professional environment.

Unit learning outcomes (ULO)   

  On the successful completion of this units student will be able to:
ULO1 Understand business etiquette in Australian workplace to advance interpersonal communication skills.
ULO2 Describe the features of persuasive and constructive languages used in professional speaking and writing.
ULO3 Perform effective communication with various business audiences from different cultures and backgrounds.
ULO4 Carry out interactive communication techniques to present the process undertaken and findings of business projects in formal reports and oral presentations.
ULO5 Implement conflict management and negotiation strategies while undertaking group tasks.

Topics to be included in the unit

1. Communication foundations
2. Interpersonal communication
3. Negotiation strategies
4. Conflict management
5. Intercultural communication
6. Team effectiveness
7. Manage meetings
8. Customer services
9. Argument, logic and persuasion
10. Presentation and speech
11. Business writing
12. Job seeking, résumés and interviews


Assessment Description Grading and weighting
(% total mark for unit)
Indicative due week
Assessment 1: Class Participation 10% 12
Assessment 2: Individual Assignment 20% 7
Assessment 3: Group Assignment 30% 12
Assessment 4: Final Exam 40% Final exam week

The assessment due weeks provided may change. Your lecturer will clarify the exact assessment requirements, including the due date, at the start of the teaching period.