Frequently Asked Questions (FAQ)

Application Requirement

Sydney Institute of Higher Education’s Scholarship Program is proud to award full-time scholarships of up to AUD $16,000 to deserving students from around the globe towards the cost of full-time tuition fees throughout the BBus (Acc) program.

Browse a list of our authorised agent, please go to Agent List or email us at [email protected]           

Only the agents listed on these pages are authorised to represent the Sydney Institute of Higher Education. Sharing your information with these agents also shares it with us. Please note: If you are a domestic student or prospective exchange student, this assistance is not available to you.

Complete the application form, accompanied by your graduate certificate, transcript, English language test, resume and other relevant documents if applicable. 

It is important to attach all requested supporting documentation, otherwise your application could be delayed or disallowed. Documents in languages other than English will need to be translated.

Please go to Admissions Requirements > English Language Tests

If you do not meet our language or academic entry requirements straight away, do not worry. We offer lots of different pathways, including study at AIC to fulfil the English entry requirements for the program.

We will access the applicant’s qualifications via email. If your application is successful, we will get back to you with the Letter of Offer or might ask for more additional supporting documents if necessary. 

Generally, it will take around 2 to 3 business days to issue the letter of offer and 3 to 4 business days to issue the CoE. It is important to note that when lodging an application, all relevant fields in the application form should be completed and all relevant certified documents provided. If this is not done correctly, it can delay the assessment process.

Once we have assessed the application, we will inform you of the assessment outcome as soon as possible.

Conditional offer

We will sometimes issue a conditional offer – this means that you may need to satisfy certain criteria such as academic and English language conditions before you can be issued with an unconditional offer. You will need an unconditional offer before you can proceed through the next steps.

Academic Support

The Academic Skills Support Programs consist of 3 extra-curricular programs (English language support program, Academic skills support program and Mathematics skills support program) offered free-of-charge to all students. They are designed to give you extra help in these areas, should you require it. The programs comprise of weekly face-to-face workshops, online resources and personal consultations. Students can attend any of the workshops at any time during the semester. To find out more about the programs, please visit Student Support or email our Academic Skills Advisor at [email protected].

You can email Academic Skills Advisor Echo Oh ([email protected]) if you have any questions or if you would like to further discuss anything academic related. She is in the office Monday to Tuesday from 9:30am-5:30pm. You can also book a one-to-one appointment with her during those days.

In certain cases, your lecturer may enrol you into one or more of the academic modules if they decide you require extra help.

The Academic Skills Support Program is not a mandatory course and though attendance may be taken, it does not impact your assessments and overall result.

You can book a one-to-one appointment with your Academic Skills Advisor through email for a Monday or Tuesday.

As Echo is only in the office on a Monday and Tuesday, it may take longer for her to reply to your emails. If there is anything urgent that you require, you can contact your International advisor Kelly at [email protected] and she may be able to assist you.

The workshops are held weekly during each semester on:
Monday 10:00am-11:00am (Academic Skills)

Tuesday 10:00am -11:00am (English)

Tuesday 11:30-12:30 (Mathematics)

Each workshop has a separate link which can be found in the in the LMS at  To attend, just select the workshop you are interested in and click the “Join Class” link to open the online workshop in Teams. The workshops are also recorded and available in the Teaching Resources section in LMS.  

Each module consists of self-study tasks (which can be found in your Moodle), workshops and voluntary one-to-one consultations that can be arranged between you and the Academic Skills Advisor through email.

A recording of each lecture does get posted on Moodle after its completion. This can be found inside each module.


To reserve your place, you will need to sign and return the Offer of Letter within 30 calendar days from the date of issue.
You are encouraged to accept the offer and make payment as soon as possible. Please ensure you allow enough time for your visa processing. Please note that some courses are quota based for which we highly recommend early acceptance.

IT Support

Information about IT support, please contact

[email protected]

All new students are provided with an Office 365 student email account. To access this account, go to the

This is the email address where all official correspondence will be sent.

Information about setting up your SI Student Email on various devices can be found under the Student General Resources > Student Orientation Session on the Student Portal.

You will be provided with a student computer account which includes a student email address and access to a variety of campus computing facilities and services, such as the wireless network, LMS and library resources.

Student ID Card

If you are a new student, whether you are studying on campus or remotely, you must Complete the online Student Enrolment Form and upload your photo, by clicking on this link.  

Once your photo has been approved, your ID card will be available for collection from Campus from Orientation Week. If you are studying remotely, you can collect your ID card when you are able to arrive on campus.

If you are a current student and require a replacement student ID card because your current card is lost, damaged or expired, take your current student ID card (if you have it), and some photo ID to the campus. You will be charged a replacement fee of $15.

Simply bring in your old card and some photo identification to the campus. Hand in your old card and you will be provided with a replacement ID card.