BUS202 Professional Communication
BUS202 Professional Communication
- January 20, 2021
- Posted by: sydneyinstitute
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Unit outline
| Important Update: | Our aim is to provide you with an optimal learning experience, regardless of how this unit is delivered. Teaching will be delivered in line with the most current COVID Safe health guidelines. This may include a mix of online and face-to-face. Please check the learning management system for announcements and updates. Thank you for your flexibility and commitment to studying with Sydney Institute of Higher Education. |
|---|---|
| Enrolment modes: | Year 2, Semester 1 |
| Credit point(s): | 12.5 |
| EFTSL value: | 0.125 |
| Prerequisite: | Nil |
| Typical study commitment: | Students will on average spend 10 hours per week over the teaching period undertaking the teaching, learning and assessment activities for this unit. |
| Scheduled learning activities: | 4 timetabled hours per week, 6 personal study hours per week |
Unit description
This unit covers communication theories and models that ensure information is transferred to audiences effectively. Students will engage in group work, write business reports and deliver oral presentations. Students are expected to apply their theoretical knowledge to develop their teamwork, critical thinking, problem-solving, planning and organising abilities and their skills in the professional environment.
Unit learning outcomes (ULO)
| On the successful completion of this units student will be able to: | |
| ULO1 | Understand business etiquette in Australian workplace to advance interpersonal communication skills. |
| ULO2 | Describe the features of persuasive and constructive languages used in professional speaking and writing. |
| ULO3 | Perform effective communication with various business audiences from different cultures and backgrounds. |
| ULO4 | Carry out interactive communication techniques to present the process undertaken and findings of business projects in formal reports and oral presentations. |
| ULO5 | Implement conflict management and negotiation strategies while undertaking group tasks. |
Topics to be included in the unit
| 1. | Communication foundations |
| 2. | Interpersonal communication |
| 3. | Negotiation strategies |
| 4. | Conflict management |
| 5. | Intercultural communication |
| 6. | Team effectiveness |
| 7. | Manage meetings |
| 8. | Customer services |
| 9. | Argument, logic and persuasion |
| 10. | Presentation and speech |
| 11. | Business writing |
| 12. | Job seeking, résumés and interviews |
Assessment
| Assessment Description |
Grading and weighting (% total mark for unit) |
Indicative due week |
| Assessment 1: Class Participation | 10% | 12 |
| Assessment 2: Individual Assignment | 20% | 7 |
| Assessment 3: Group Assignment | 30% | 12 |
| Assessment 4: Final Exam | 40% | Final exam week |
The assessment due weeks provided may change. Your lecturer will clarify the exact assessment requirements, including the due date, at the start of the teaching period.